Returns & Exchanges
At Willi's Ski & Board, we want you to be fully satisfied with your gear; if your equipment or apparel doesn't meet your needs, you can return unused items within 30 days of purchase. Please ensure all tags are attached and items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and print your prepaid shipping label.
Pack Your Gear
Securely place the unused items in their original packaging, ensuring all manufacturer tags, manuals, and accessories are included to prevent processing delays.
Ship It Back
Affix the return shipping label to your package and drop it off at any authorized carrier location, or bring your return directly to any Willi's Ski & Board retail store.
Receive Your Refund
Once our technicians inspect your return for quality assurance, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing